Terms & Conditions


By using the website ColderShoulder.com you accept these Terms and Conditions which are governed in accordance with the laws of England and Wales. You agree to submit to the jurisdiction of the English courts, as we do. We may make changes to these terms and conditions without notice.

All of the content on the Colder Shoulder website including all graphic designs, clothing, print designs and text are trademark, copyright and other intellectual property rights held by Colder Shoulder, which are protected in law as intellectual property. The use of our website and its content is intended for personal and non-commercial use.

Colder Shoulder is a registered trademark. You may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the brand or website’s content without first obtaining written permission from Colder Shoulder. Colder Shoulder reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this website.


Payment

We accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. You do not need to have a PayPal account to buy from this store. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). All prices are inclusive of VAT (as applicable).

Solution Graphics

Delivery

We deliver using Royal Mail Signed-for in the UK. Delivery time is estimated to be 3-5 working days. All parcels are to be signed for at the transaction details address. The UK delivery charge is normally £2.50 if shipped alone, or £1.50 if shipped with others.


Goods

All sizes and measurements are approximate. Goods are subject to availability. If there are any problems with your order we will contact you. We reserve the right to refuse orders. Prices are subject to change without notice.


Returns

If you are unsatisfied with your purchase you may return items ordered within 7 days of receipt of the order. Items must be returned unworn and with the original packaging in perfect condition. Refunds will be made to the original card used to make payment. Returns are sent at your expense, and must be sent with a note quoting your order number. Please ask the Post office for a proof of posting certificate and retain it for your reference. The post office will supply a tracking number if you send it by recorded delivery. Without this we cannot refund any money if we do not receive the returned items.


Privacy

We respect your privacy. We ask for your details to enable us to fulfil your order and communicate with you. We will send you newsletters from time to time to inform you about updates and special offers. If you do not wish to receive email newsletters simply unsubscribe or send an email to info[at]coldershoulder.com. We monitor the opens and clicks of newsletters using electronic images known as Web beacons, and therefore track personally identifiable info. We do this to measure the performance of our newsletters, and to improve our offerings to customers. You may turn off all cookies that have been placed on your computer by following the instructions on your browser on how to block cookies that have been placed on your computer. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We reserve the right to disclose information to third parties where a complaint arises concerning the use of this website. We may modify this privacy policy from time to time.

Our online shop is hosted by Indie Labs, and Indie Labs including its service providers, parent entity and affiliates, have access to aggregated information related to the shop customers in order for Indie Labs to analyze performance and make improvements to Indie Labs’ Services and products.

Colder Shoulder disclaims all warranties, express or implied, relating to this website including the accuracy of the information it contains. Colder Shoulder shall not be held liable for any loss or damage suffered as the result of the use of this website.


This website is operated by:
Colder Shoulder
123-127 New Road, London, E1 1HJ
Email: info[at]coldershoulder.com